Your satisfaction and trust are our top priorities.
We offer a transparent and customer-friendly refund policy to ensure a smooth shopping experience.
Eligibility for Refund:
• You can request a refund or replacement if:
• You received a damaged or defective product.
• You received the wrong item.
• The product purity or weight does not match the description.
Refund Request Timeframe:
• Requests must be made within 3 days of receiving the product.
• Proof of purchase and product photos are required.
Refund Process:
• Once approved, refunds will be processed within 5–7 working days.
• The refund will be made through the original payment method.
Non-Refundable:
• Products damaged after delivery or used items.
• Custom orders (engraved or special designs).
For Refund Support:
📞 +880XXXXXXXXXX
📧 mail@rupakinun.com